Definition of Manufacturing Defect: We are proud of the products we produce and manufacturing defects are extremely rare. For that reason we stand behind our manufacturing processes and offer you a 100% Guarantee against defects in Manufacturing Quality. Listed here for your review are covered manufacturing defects as well as NON covered defects;

Covered:

1. Incorrect size, shape, and mold from the approved proof
2. Incorrect PMS color that differs from the approved proof
3. Plating/Finishing Defects

NON Covered:

1. Grammar/text/image errors including those that may have existed on the approved proof
2. Readability of small text and details that were clearly depicted on the approved proof
3. Your misconception of a color, as examples; Kelly Green, Teal, Royal Blue
4. Your misconception of actual size of the product. Product measured from widest points.

In the unlikely event of a manufacturing defect, we will remanufacture and deliver you a complete new order. Keep in mind though that we do not offer refunds on custom made products. You understand and agree that your timeline is not a valid reason to request a refund due to a manufacturing defect.

Listening to you! We want this to be the best experience you have ever had when it comes to custom Trading pins! If you have concerns, constructive criticism, or compliments, we'd love to hear from you. Phone us toll free at our number on the website or contact us via email at Sales@Tradingpins4Less.com

You are responsible for:

Legal Ownership of any and all logos, trademarks and copyrights. By submitting your design to Tradingpins4Less.com, warrant that you have the legal right to reproduce (or have reproduced) any logos or

other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's rights.

Giving due attention to the proof provided. Once you receive the digital proof of your Trading pins, review it in detail. Please give special attention to: the design, the grammar, and the colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved. NOTE: We use the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit Pantone site at www.pantone.com. PMS color books are also available at most art supply stores and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.

Review the details of your order confirmation. After your proof has been returned to us, you will receive an order confirmation. Again...Please review the information carefully. If all the information is correct, return it to us and we will begin the production process. NOTE: Once an order has been approved and confirmed it may not be canceled for any reason with the following exception; Should you require a cancellation of your order within 12 hours of your order being placed we will stop production and issue a credit on a case by case basis AND any refund offered will be less a 35% restocking/tooling fee. This fee is non- negotiable as we begin the tooling process of your order almost immediately upon your approval and this fee covers our tooling and set up costs. To take advantage of our 12 hour cancellation window you must send us a timestamped email requesting cancellation. No other form of notification is accepted.

Providing correct shipping information. Your order will be produced and shipped within 10 days with the exception of our “Peak Periods” as listed above. We are not responsible for delays in shipping caused by inaccurate address information, Acts of GOD including weather delays, War, Terrorism, U.S. Customs procedures, the misrouting of your package by the shipping company, or undeliverable shipping addresses. Should a circumstance arise that prohibits you from being available at the shipping address you provided, it is your responsibility to contact us and provide correct and current delivery information. You may be charged for any re-routing of your package.

Your Custom Pins may be delivered using the “signature required” method. This means that when FedEx or UPS brings your overnight delivery someone will have to sign for it. If no-one is available, a signature tag will be left at the delivery location and can be signed so that the package can be left on the next delivery attempt. This method insures that packages are delivered securely. In the event that (3) delivery attempts are made and no-one can sign for the package or leave the signed delivery tag, the package will be sent back to the factory. If this occurs, you will be charged for return shipping and then again for shipping of the package back to you for another delivery attempt.

Mold Recycling Fee: When you place your order we do not charge you for a mold that we create based upon your design criteria. Trading Pin molds are made from Copper, Brass and Steel and these raw materials have a cost. We will keep the mold created for your design in our factory inventory for 12 months after the date of your purchase in case you wish to place a re-order. Should you not reorder your Trading Pins during the next 12 months, we will recycle your mold which will save space in our warehouse and help fulfill our commitment to the environment by reusing existing natural resources. The fee for recycling your mold is $ 27.00.

In the event of a discrepancy found on the item upon delivery, it is the sole discretion of the company to decide if a discrepancy exists and if so, a course of action to remedy the discrepancy. If you have a discrepancy with your order you must contact your sales associate immediately by email and forward clear and concise digital images of the discrepancy on the item and most likely the company will request a sample sent to us in the mail. In most cases, should the delivered pin closely match the approved art proof, the company will not re-manufacture the pins. Specifically, the term “closely match” includes but is not limited to; size, shape, customer approved colors, plating color, metal texture, Slider-Spinner-Bobble Head-Dangler effect on trading and/or custom pins, lost small details due to manufacturing limitations, spelling errors on approved proofs, font errors due to manufacturing limitations, and protective coating effects on underlying colors.

Legal Details: All orders are final. Due to the custom nature of the Trading pins we manufacture, all sales are final. Your products are manufactured expressly for you using expensive raw materials that cannot be re-used. Your items cannot be restocked and/or sold to someone else at a later date. With this said, YOU UNDERSTAND CLEARLY AND AGREE that once an order has been placed, it may not be canceled for ANY reason. Tradingpins4Less.com does not issue refunds. As mentioned previously, we will replace any Trading pins that contain defects in materials or workmanship.

Tradingpins4Less.com assumes that you have thoroughly checked the contents of your order immediately upon delivery. Any defects found in products after 3 days from date of delivery receipt will NOT be accepted for remanufacture or other forms of consideration. Please check your products when you receive them and inform us immediately in the unlikely event of discrepancies or defects.

In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Union County, Georgia, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expenses. You agree to pay any damage and costs assessed against Tradingpins4Less.com as a result of such a lawsuit or proceeding. You also agree to hold Tradingpins4Less.com harmless in such a lawsuit or proceeding.

All Trading pins displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Tradingpins4Less.com. Purchase of merchandise from Tradingpins4Less.com in no way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

By giving us permission to create your custom promotional item you are giving us permission to display an image on this website at our discretion. You can opt out of allowing us to display your image by informing us at the time of placing your order or anytime thereafter.

We look forward to working with you, now and in the future!